Get in Touch With Us

If you have a question about a free spins no deposit offer, a wagering condition you cannot make sense of, or a factual error you have spotted on adeliefoods.co.uk, this page tells you how to contact us and what we can realistically do. We are an independent research and comparison publisher, not a casino operator, so it helps to know in advance which enquiries we can answer and which need to go to the operator or to a support service.

Email the editorial team

Email is the only channel we run. Write to [email protected] and a member of the editorial team will read your message. We do not publish a phone line, and we do not operate live chat — a written enquiry gives us the detail we need to check the facts before replying.

To get a useful answer first time, include:

• The page on our site you are asking about, and the section or table if you can.
• The casino name as it appears here — for example Betmica, Kikibet or Betninja — since several brands run similar-looking free spins packages.
• The wording of the offer or term you are querying, copied from the operator's site rather than paraphrased.
• The date you saw it. Bonus terms change without notice, and our findings are dated for that reason.

Please do not send account numbers, card details, passwords or copies of identity documents. We have no access to any casino account and no reason to hold that information.

Where our commercial relationships sit

Some links on this site are commercial, and Non Gamstop Casinos may earn a commission when a reader opens an account through them. That arrangement does not buy a position in our rankings or soften our write-ups. Our order and our editorial ratings are set by the research team, and the offers we quote are the operators' own advertised terms, not our endorsement of them. If you believe a commercial relationship has coloured something we have published, say so in your email and we will look at it.

What we can and cannot help with

Your enquiry	Who handles it
How wagering requirements, game contribution or maximum bonus bets work	Us — we can explain the mechanics and point you to the relevant guide
A free spins offer on our site that no longer matches the operator's page	Us — send the link and we will re-check and update
A pending or refused withdrawal, or a blocked account	The casino's own support and complaints procedure
Identity verification or source-of-funds documents	The casino — we never request or receive these
Self-exclusion, deposit limits or blocking software	The operator, GAMSTOP or a support organisation (see below)
Partnership, advertising or press	Us — outline the proposal in your first email

Reader queries we see most about no-deposit free spins

Because this site leads on free spins no deposit casinos not on GamStop, most of our inbox concerns the gap between a headline number and what actually reaches a player's balance. A few points we repeat often, so you may not need to email at all:

• A no-deposit spin package is not free money. Winnings almost always arrive as bonus funds carrying wagering, and many packages cap what you can withdraw from them regardless of what the spins pay.
• Deposit-matched packages are a different product. The large percentages you see on our top list require your own money. A 570% match is calculated on what you deposit, not granted outright.
• Spin value matters more than spin count. Two hundred spins at 10p is £20 of play. Check the per-spin stake, the eligible slots and the expiry window before judging an offer.
• Currency matters for UK readers. Several offers on our list are quoted in euros or dollars. If the account is not held in GBP, expect conversion on deposits and withdrawals.

The brands most of your questions concern

Three names account for the bulk of our correspondence, so it is worth setting out why each sits where it does and where the catch tends to be.

Betmica — top of our list, and the biggest small print

Betmica holds our highest editorial rating, 10.0, largely because its advertised package is the broadest we have reviewed for spins volume alongside a match: 570% up to £5,700 plus 270 free spins. Its sterling headline also makes it easier for British readers to judge than euro-denominated equivalents. The condition to note is that the percentage applies to your deposit and is typically staged across several payments rather than granted in one go, and the spins usually unlock in daily tranches on named slots with their own expiry. A package of this size carries a correspondingly large wagering total, so treat the £5,700 as a ceiling almost nobody reaches rather than a realistic figure. Readers email us most often about the spin release schedule — check it on the operator's terms page before depositing.

Kikibet — high spin count, mixed currency presentation

Kikibet earns a 9.9 for a package that leans heavily on spins: 350% up to 5,555 £ and 300 free spins. The lower match percentage against a high spin count suits readers who care more about slot sessions than headline multipliers. Its limitation is presentational as much as practical — the currency and amount formatting has caused confusion among readers, and we have had queries about whether the account is genuinely sterling-denominated. Verify the account currency at registration rather than assuming it from the offer copy, and confirm which slots the 300 spins are tied to, since restricted game lists are common on packages this size.

Betninja — the most straightforward headline of the three

Betninja is also rated 9.9, and appears here because its offer is the easiest to read: £1,000 bonus and 100 free spins to all new players. A flat cap in pounds with a modest spin count is simpler to assess than a four-figure match, which is why we point newer readers towards it when they ask how to compare packages at all. The trade-off is scale — 100 spins is well below what Betmica, Kikibet or Zombillion advertise, and "all new players" still means eligible new players, subject to the usual minimum deposit, verification and country restrictions. Confirm you qualify before treating the £1,000 as available to you.

The rest of the list

WinnerIsland, Zombillion, Smash Casino, Nightluck, CoinPoker, Rivo and Daytonaspin also feature on our comparison. Several are quoted in euros or dollars — WinnerIsland at up to €1,000 plus 100 free spins, Smash Casino at 600% up to €10,000, Rivo at 1000% up to €10,000 with 25% cashback, Nightluck at €6,400 with 280 spins, and CoinPoker at 150% up to $2,000 — which means currency conversion is a live consideration. Zombillion (250% up to £4,000 plus 200 spins) and Daytonaspin (255% up to £4,500 plus 255 spins) quote in sterling. Full detail sits on our list of trusted non GamStop casinos.

Payments, costs and timings you may be writing to ask about

Reading our reviews costs nothing, and we never ask readers for payment. Everything below concerns money between you and an operator, and it is the area where we most often have to say: check with the casino, because terms differ brand to brand.

• Minimum deposits — offers of this kind normally set a qualifying minimum. Depositing under it can void the spins entirely, and the amount is rarely the same across two brands.
• Debit cards and bank transfers — UK debit cards are the most common route, though acceptance varies by operator. Bank transfers tend to be slower in both directions.
• E-wallets — widely offered, but PayPal availability should never be assumed at sites outside the Great Britain licensing regime. Verify it in the cashier before you rely on it.
• Cryptocurrency — accepted by some brands, including in poker-led products. Crypto deposits are not reversible and the value can move between deposit and withdrawal.
• Fees and conversion — operators may pass on payment fees, and a non-GBP account adds a conversion cost on the way in and the way out. On a euro-denominated package that can quietly reduce the real value of a bonus.
• Withdrawal times and limits — processing speeds are advertised, not tested by us. Expect identity verification (KYC) before a first payout, source-of-funds checks on larger sums, and daily, weekly or monthly withdrawal caps. Bonus winnings may carry a separate cashout limit.

If a withdrawal has stalled, our reply will be the same every time: raise it through the operator's own complaints procedure in writing first, keep the correspondence, and ask which independent dispute route its licence provides. We cannot intervene in a dispute and we cannot guarantee any payout.

What these casinos offer beyond free spins

Questions often start with spins and move on to what else is there. In broad terms, the brands on this page cover:

• Slots — the bulk of every library, and normally the only category that contributes 100% towards wagering. RTP and volatility vary by title and sometimes by operator configuration.
• Progressive jackpots — pooled prizes across networks, usually excluded from bonus play or capped.
• Table games — blackjack, roulette and baccarat, which typically contribute little or nothing to wagering requirements.
• Live dealer rooms — streamed tables, again generally restricted while a bonus is active.
• Mobile play — most libraries run in a mobile browser; ask the operator before assuming a specific title works on your device.

Game selection depends on which software providers an operator has signed, so two sites with similar bonuses can feel quite different. We do not publish catalogue counts, because they change constantly and operators state them inconsistently.

Sportsbooks running alongside the casino

Several of these brands operate a sportsbook next to the casino, and CoinPoker is poker-led rather than slots-led. Where a sportsbook exists, the mechanics differ from casino bonuses in ways worth knowing before you email us about them: sports free bets usually carry minimum qualifying odds (commonly around 1.50 to 2.00 in decimal terms), and stake is normally not returned with winnings. Pre-match and in-play markets, accumulators, bet builders, cash-out and esports betting are standard features rather than guaranteed ones — availability is per operator. Some brands run a shared wallet across casino and sportsbook, which means a casino bonus balance may be locked to casino play even though the funds appear in one place. Check whether wallets are shared before you try to move money between the two.

Legal standing, eligibility and support

You must be 18 or over to gamble, and our content is written for adults researching their options. Casinos described as not on GamStop are not registered with the UK Gambling Commission's self-exclusion scheme, which is mandatory for operators licensed to serve customers in Great Britain. They hold overseas licences instead — Curaçao is a common example — and accepting British customers is not the same thing as being authorised by the Commission to do so.

The practical consequence is that the Commission's consumer protections, its complaints escalation and its dispute-resolution requirements do not apply to those accounts. Your recourse runs through the overseas regulator named on the operator's site, so check which one that is and what it actually offers before depositing. We can describe how a licence regime works; we cannot warrant any operator's standing, and we never describe a casino as completely safe.

If you registered with GAMSTOP, that exclusion applies for the period you chose and cannot be lifted early — playing elsewhere during it works against the decision you made. If gambling has stopped being a pastime, GamCare's National Gambling Helpline is available free on 0808 8020 133, 24 hours a day, and the NHS runs gambling treatment clinics. Deposit and loss limits at operator level and third-party blocking software are additional tools worth setting up before you need them. Gambling is entertainment with a cost attached; it is not a way to make money or to fix a financial problem.

What happens after you write

1. Your email reaches the editorial inbox and is read by a person, not sorted by an autoresponder.
2. Factual queries and correction requests are checked against the operator's published terms before we reply.
3. Where a correction is warranted, we amend the page and update its fact-check date. Our current review date is 26 September 2026.
4. We aim to reply within two working days. Complex verification can take longer, and we would rather be slow than wrong.

Corrections are the messages we value most. Bonus percentages, spin counts, currencies and wagering terms shift without announcement, and readers often notice a change before we do. If something on adeliefoods.co.uk no longer matches what an operator is advertising, tell us — it makes the next reader's comparison a fairer one.

Stephanie Lowe oversees editorial enquiries for Non Gamstop Casinos.